Little Blue Door Ltd – Terms & Conditions

These Booking Terms & Conditions apply to all travel services provided by Little Blue Door Ltd, a company registered in England & Wales (Company No. 15504914). By making a booking, you agree to be bound by the following terms.

1. GENERAL

• Travel insurance is not included in our travel services or promotions. It is strongly recommended that all clients take out comprehensive travel insurance before travel.
• These Terms apply to any service or offer booked via Little Blue Door Ltd including packages, single components, and bespoke travel arrangements.
• Our contract with you is governed by English law and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. OFFERS

• All promotional offers are for new bookings only, are non-combinable unless explicitly stated, and are subject to availability.
• Offer pricing is subject to fluctuation due to exchange rates, taxes, and availability. All prices are correct at time of publication but may change daily.
• Quotes provided are valid for 4 days, after which they are subject to re-pricing. Unless stated otherwise.

3. BOOKING TERMS

3.1 Deposits & Payments

• A non-refundable deposit (typically 20%) is required at the time of booking.
• The balance must be paid no later than 60 days prior to departure unless stated otherwise.
• Bookings made within 60 days of travel must be paid in full at time of confirmation.
• Failure to pay by the deadline may result in cancellation without refund.

3.2 Cancellation by You

• Cancellation must be received in writing by the lead passenger.
• Charges apply based on the following schedule:

Note: Some elements such as flights, yachts, or special events may be 100% non-refundable regardless of notice period.

3.3 Amendments by You

• Amendments are subject to availability and a minimum £25 admin fee per change, in addition to any supplier charges.
• Certain bookings (e.g., flight tickets) are non-changeable and may be treated as a cancellation.

4. CHANGES & CANCELLATIONS BY US

4.1 Changes Before Travel

• We reserve the right to make changes to your booking. Where a change is significant (e.g., major time or location change), you may accept the change, choose a comparable alternative, or receive a full refund.
• No compensation is due if the change is caused by circumstances beyond our control (see Section 6).

4.2 Cancellation by Us

1. We may cancel your booking in exceptional circumstances. If so, you will be offered: 1.1 A comparable alternative, or 1.2 A full refund of monies paid (excluding insurance or non-refundable elements).

5. OUR LIABILITY TO YOU

1. We act as an agent between you and suppliers (e.g. airlines, hotels). Our obligation is to exercise reasonable skill and care in the booking process.
2. We are not liable for losses due to: 2.1 Acts of third parties not related to your booking 2.2 Events unforeseeable or unavoidable 2.3 Your own actions

6. CIRCUMSTANCES BEYOND OUR CONTROL

Includes but is not limited to: war, pandemics, natural disasters, industrial action, adverse weather, supplier insolvency, government travel restrictions. In such cases, we will:

• Offer a full refund if services cannot be delivered
• Not pay additional compensation

7. INSURANCE

You are required to have suitable travel insurance. We accept no liability for costs incurred as a result of inadequate insurance coverage.

8. COMPLAINTS

• Please notify our team or local representatives as soon as an issue arises.
• If unresolved, submit a written complaint to info@littlebluedoor.io within 28 days of return.
• Failure to follow these steps may impact your right to claim compensation.

9. DATA PROTECTION

• We use your data to fulfil bookings and may share it with third-party suppliers.
• By booking with us, you consent to our privacy policy (available at www.littlebluedoor.co/privacy).

10. YOUR CONDUCT

• We reserve the right to terminate your trip without compensation if your behaviour causes disturbance, damage, or danger to others.

11. EXCURSIONS & THIRD-PARTY SERVICES

• Any excursions or services booked outside of Little Blue Door (including in-resort activities) do not form part of your contract with us and we are not liable for their performance.

12. FINAL NOTES

• Travel documents: Ensure you have valid passports, visas, and entry requirements.
• Descriptions of destinations and services are accurate at time of publication but subject to change.